Streamline your retail agency operations — manage leads, quotes, bookings, and clients from one dashboard. Built for high-street travel agents who need speed and organization.
Travel agencies operate at the intersection of client service and operational complexity. Every walk-in, phone call, and email inquiry is an opportunity — but without the right tools, those opportunities get lost in spreadsheets, sticky notes, and overcrowded inboxes.
TRAVEgala gives retail travel agencies a single platform to capture leads, generate quotes, manage bookings, and nurture client relationships — replacing the patchwork of tools most agencies juggle.
A typical retail travel agency juggles walk-in clients, phone inquiries, email leads, and online bookings simultaneously. Information scatters across multiple places — a notebook at the front desk, emails in the shared inbox, WhatsApp messages on personal phones, and booking details on supplier websites.
When a lead calls back, the agent who originally helped them might be busy or off shift. Another agent picks up — and has no idea where things stand. The client repeats their requirements. The agency looks unprofessional.
For multi-branch agencies, the problem multiplies. Each location operates in its own silo. Head office has no visibility into branch performance, lead conversion, or client satisfaction.
No lead tracking, no follow-up automation, no client history. Every agent manages their own sheet. No consolidation.
Designed for B2B sales pipelines, not travel. No multi-component bookings, no payment tracking, no supplier management.
No assignment, no status tracking, no SLA. Important client emails get buried under spam and supplier newsletters.
No backups, no sharing, no reporting. Information is lost when notes get misplaced or agents leave.
No client management, no commission tracking, no professional quoting. Agents become order-takers with no value-add.
TRAVEgala replaces the chaos with a structured, all-in-one platform designed for the way retail travel agencies actually work:
Leads, quotes, bookings, payments, and client communication live in one system. No switching between tools.
Complete interaction history means any agent can serve any client without starting over. Perfect for multi-staff agencies.
Log a walk-in in 30 seconds. The system handles follow-up reminders, quote generation, and status tracking.
Head office sees performance across all branches. Compare conversion rates, average booking values, and top sellers.
Store commission rates, contract terms, and contact info for every supplier. No more hunting through email threads.
Every feature in TRAVEgala designed to make retail travel agencies more efficient and profitable.
Capture leads from walk-ins, calls, and your website. Track every interaction with full history, notes, and follow-up reminders.
Generate professional quotes and process bookings in minutes. Integrated pricing, inventory checks, and payment collection.
Create day-by-day itineraries with flights, hotels, transfers, tours, and activities. Export as branded PDFs.
Accept payments, track deposits, manage supplier payables, and calculate commissions automatically.
Set trigger-based email and SMS sequences. Never miss a follow-up with smart reminders and escalation rules.
Track sales performance, conversion rates, popular destinations, and agent productivity with real-time dashboards.
Clients access their trip details, documents, and payment history through a secure online portal.
Manage supplier contracts, product catalogs, and commission rates. Keep your offerings up to date.
The agency: A high-street travel agency with 4 branches and 12 travel consultants, handling leisure and corporate travel for 2,000+ clients annually.
The challenge: Each branch operated independently. Leads were tracked on paper. Client preferences existed only in the agent's memory. When the senior agent at one branch left, the agency lost years of client relationship knowledge. Commission reconciliation took 8 hours per month.
The solution: The agency deployed TRAVEgala across all 4 branches. Lead capture became standardized. Client profiles unified the client view across branches. Automated commission tracking eliminated manual reconciliation.
The result: Lead conversion improved by 35%. Commission reconciliation dropped to 1 hour per month. The agency added two more branches without additional back-office staff.
All client info at your fingertips. Quote faster, follow up automatically, and impress clients with professional service.
See your team's pipeline, conversion rates, and performance. Coach with data, not guesses.
Consolidated view across all branches. Identify top performers, popular destinations, and growth opportunities.
Onboard faster with structured processes. Client history is always accessible. No need to reinvent the wheel.
Supplier contracts, commission rates, and payment tracking in one place. Reduce admin time significantly.
Walk-ins are the highest-intent leads. Without a follow-up system, most are forgotten. TRAVEgala captures walk-ins and triggers automated follow-up sequences.
When an agent leaves or is on holiday, their client knowledge leaves with them. TRAVEgala keeps client data in the system — accessible to everyone authorised.
Commission errors are common when tracked in spreadsheets. Suppliers underpay, or agencies forget to claim. TRAVEgala automates commission calculation and tracking.
Quotes, itineraries, and emails from different agents look different. TRAVEgala templates enforce consistent branding across your entire agency.
Repeat clients are the most profitable. Without a system to track past trips and prompt re-engagement, agencies miss easy revenue. TRAVEgala automates re-engagement campaigns.