Handle B2B inquiries, manage supplier networks, coordinate ground operations, and deliver exceptional destination experiences. Built for DMCs and inbound tour operators.
Destination Management Companies are the backbone of inbound travel. They are the local experts who transform a tour operator's itinerary into a real, on-the-ground experience — coordinating hotels, transport, guides, activities, and every logistical detail that makes a trip successful.
But DMCs operate in a uniquely demanding environment. They serve B2B clients (tour operators) who expect fast responses, competitive pricing, and flawless execution — while managing a complex network of suppliers, multiple simultaneous group movements, and the unpredictability of real-world travel.
A DMC's day involves juggling multiple tour operator inquiries simultaneously — each with different requirements, budgets, and expectations. One inquiry might be for a luxury group of 40, another for a solo adventure traveller, and a third for a corporate incentive trip. Each requires a tailored response, custom pricing, and coordination with different suppliers.
The operational complexity is immense. A single group tour might involve 5 different hotels, 8 transfer legs, 4 guided tours, 12 restaurant bookings, and 3 activity providers — all needing confirmation, coordination, and contingency planning. When something goes wrong — a hotel overbooks, a flight is delayed — the DMC must react instantly to keep the experience on track.
Most DMCs manage this complexity through a patchwork of spreadsheets, emails, and WhatsApp groups. Information is scattered. Nothing is centralised. And every mistake damages the relationship with the tour operator — and ultimately, with the traveller.
No inquiry tracking, no supplier management, no operations coordination. Multiple versions create confusion. No real-time updates across the team.
Built for B2B sales, not B2B travel operations. No multi-component itineraries, no supplier management, no ground operations coordination.
Inquiry management, supplier confirmations, and internal communication all in one inbox. Nothing is centralised. Information gets buried.
Real-time but chaotic. No structure, no documentation, no audit trail. Critical information disappears in the scroll.
Expensive to build and maintain. Often lack travel-specific functionality. Hard to scale as the business grows.
TRAVEgala gives DMCs a purpose-built platform to manage inquiries, coordinate operations, and deliver exceptional destination experiences:
Receive, track, and respond to tour operator RFPs in one place. Fast response times with structured quotations.
All hotel contracts, transport rates, guide availability, and activity pricing stored centrally. Quote faster with accurate, up-to-date information.
See all active groups, their locations, schedules, and assigned resources. Anticipate and resolve issues before they impact guests.
Generate service orders, hotel vouchers, and tour confirmations with one click. White-label for your tour operator partners.
Track conversion rates, revenue per client, and operational efficiency. Strengthen your most valuable B2B relationships.
Every feature designed to help DMCs win more business and deliver flawless destination experiences.
Receive and respond to tour operator RFPs with professional quotations. Track inquiry status, response times, and conversion rates.
Create destination-specific itineraries showcasing local hotels, activities, transfers, and experiences. Tailor each itinerary to the tour operator's requirements.
Manage your network of local suppliers — hotels, transport providers, guides, restaurants, and activity vendors. Store contracts, rates, and allocation details.
Handle both group bookings and FIT (Free Independent Traveller) arrangements. Manage rooming lists, special requests, and payment schedules.
Coordinate transfers, guided tours, entrance fees, meal arrangements, and daily logistics. Share schedules with drivers and guides.
Generate service orders, hotel vouchers, transfer tickets, and tour confirmations. White-label documents for your tour operator partners.
Track inquiry volume, conversion rates, revenue per client, and destination performance. Identify your most valuable tour operator relationships.
Manage itineraries spanning multiple destinations within your region. Price in multiple currencies for international tour operators.
The DMC: A mid-sized destination management company in Kenya, handling 40+ tour operator relationships and coordinating 150+ group arrivals per year. They offer safari, beach, and cultural experiences across East Africa.
The challenge: Inquiries came via email and were tracked in a shared spreadsheet. Supplier contracts (30+ lodges, 15 transport companies, 20 guides) were in a folder system. Operations coordination happened through WhatsApp. Information was scattered across too many places. Response times averaged 72 hours — too slow in a competitive market.
The solution: The DMC centralised all operations in TRAVEgala — inquiry management, supplier database, itinerary building, and operations coordination. They created template itineraries for their 5 most popular trip types.
The result: Inquiry response time dropped from 72 hours to under 12 hours. Conversion rate improved by 25%. The operations team now manages 200+ annual group arrivals with the same headcount. Tour operator satisfaction scores improved significantly.
Track every tour operator inquiry, respond faster with structured quotations, and build stronger B2B relationships through professional service.
One dashboard for all active groups, supplier bookings, and resource assignments. Anticipate issues before they become problems.
Centralised supplier database with contracts, rates, and performance history. Negotiate better rates with data on your side.
Receive accurate schedules and client details on your phone. Know exactly where to be and what to do, every day.
Full visibility into sales pipeline, operational efficiency, and financial performance. Scale your business without scaling your overhead.
Tour operators send RFPs to multiple DMCs. The fastest, most professional response often wins. TRAVEgala helps you respond in hours with structured, accurate quotations.
When supplier contracts and rates are scattered across emails and folders, quoting is slow and errors creep in. TRAVEgala centralises all supplier data in one place.
When you cannot see where your groups are and what is happening, you cannot react to problems quickly. TRAVEgala gives you a live operations dashboard.
Without standardised processes and templates, every tour operator gets a different experience. TRAVEgala enforces consistency across all your operations.
Tour operator relationships take months to build and seconds to damage. Without tracking account health, you miss early warning signs. TRAVEgala helps you monitor relationship metrics.